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Terms and conditions

1. The Website www.dyson.eg

The website www.dyson.eg (“Website”) is operated by P&G For Import Export and Electrical Appliances Trade, Cairo, Egypt, trading as Dyson. (“P&G”, “Dyson.eg”, “us”, “we”, “our”).

Only persons who can enter into a legally binding contract are eligible to purchase using the Website. If you are a minor, (i.e. under the age of 18 years) you may purchase using the Website only through your parent or guardian.

The user (“you” or “your”) agrees, understands and acknowledges that the Website is an online platform that enables you to access information and purchase products listed on the Website at the price indicated therein at any time from any location. Your access, use and any purchases made through the Website are subject to and shall constitute your acceptance of the following terms and conditions. If you do not agree to the terms and conditions, please exit from the Website.

We reserve the right to update or modify these terms and conditions at any time without prior notice. You will be subject to the policies and conditions of use in force at the time that you use the Website or that you order products through Website.

2. Orders, Promotions, Price, Payment & Deliveries

The order placed by you through the Website shall be deemed an offer from you to buy the product(s) specified as per the order from Dyson.eg (“Order”).

Dyson.eg lists availability information for products on the Website. Please note that the stock situation changes dynamically, you will be informed by e-mail or by call if any product(s) you have ordered is/are out of stock for any reason and an estimated availability date will be provided. Subject to availability of the product(s) ordered, P&G For Import Export and Electrical Appliances Trade Customer Service will confirm its acceptance by e-mail or by call confirming the dispatch of the product(s) to your address as specified on your Order (“Acceptance E-mail”). The Order shall be deemed as accepted by P&G For Import Export and Electrical Appliances Trade on your receipt of Acceptance E-mail, failing which, the order will be cancelled.

You shall have the right to cancel your Order any time prior to your receipt of Acceptance E-mail without any liability. Any cancellation after receipt of Acceptance E-mail shall be subject to reimbursement of certain charges (“Cancellation Charges”) to cover the cost of expenses (including shipment charges) incurred by P&G For Import Export and Electrical Appliances Trade.

The prices and delivery terms specified on the Website are of P&G For Import Export and Electrical Appliances Trade warehouse, Egypt; these include the cost of usual packing; and are exclusive of all taxes and duties. You shall be responsible for payment of all charges associated with the purchase of products from us and you shall agree to bear all applicable taxes/VAT levied thereon.

The prices and specifications of all products listed on www.dyson.eg are subject to change without prior notice owing to stock availability and promotional support from the brand. Hence Prices may vary on advertising material and at time of purchase due to market changes.

All Prices are valid till stocks and/or offers last.

Delivery information:
• When we accept your order, we aim to deliver your product(s) within the timescales outlined below. When buying online, you can request products to be delivered to an address of your choice.
• Some offers and promotions may have different delivery timescales, which will be outlined in the terms and conditions for each promotion. If you have any questions regarding your order, email info@pg-appliances.com.
• Products will sometimes arrive separately, but you won't incur any additional delivery charges. We'll confirm by email once your order has been dispatched.
• We reserve the right not to deliver an order if we believe the address is not secure (e.g. a communal postal address or PO Box) or is in a remote location which is not serviced by our logistics provider. If this impacts your order, we'll notify you as soon as possible.

Delivery timescales and charges
• Delivery Services: The delivery of products will be handled either directly by P&G For Import Export and Electrical Appliances Trade or through third-party courier/logistics service providers.
• Free Delivery: All orders are delivered free of charge unless otherwise specified.
• Saturday & Sunday orders will be delivered within 2 days in Dubai/Sharjah/Ajman and 3 days for Abu Dhabi and other Emirates.
• Delivery Schedule: Deliveries are made from Sunday to Thursday, excluding public holidays.
• Next Business Day Delivery: Available for Greater Cairo, Delta, Alexandria, and Canal areas
• Two Business Days Delivery: Applies to orders in remote areas outside the above-mentioned locations.

3. Exchange & Return Policy

Exchange or Return is possible only within fourteen (14) days of purchase from date of delivery subject to the terms herein:
3.1 In case if you wish to Exchange or Return the product(s), please contact us on the address given in Contact Details for approval and further actions.
3.2 Exchange or Return shall be made provided the product (including the unit carton) is returned unused and unopened (original seal not broken) along with accessories & FOC (Free of Cost)
3.3 No Exchange or Return is allowed on consumable products.
3.4 • If a defect is discovered after opening/using the product, your product is covered under repair/replacement warranty of Dyson. Please note P&G For Import Export and Electrical Appliances Trade is a retailer only and the obligation for warranty rests with Dyson as per the warranty condition listed on the warranty card.

4. Warranty Terms & Conditions

The products displayed on Website carry limited warranty from Dyson for a limited period against manufacturing defects only. The terms, conditions, duration of warranty, exclusions of warranty shall be as per warranty card attached with each product. Warranty commences from the date of the Invoice, unless specified otherwise.

Warranty is applicable within Egypt only unless specified otherwise in the warranty card or on the Website. P&G For Import Export and Electrical Appliances Trade will only be the facilitator of this service and primary responsibility for warranty service rests with Dyson. In the case the product is defective and/or requires repair, it is your responsibility to deliver the product, at your cost, to P&G For Import Export and Electrical Appliances Trade in Egypt.

In the case of Dead on Arrival (DOA) product(s) / Out of the Box failure, the respective service center/service provider will determine whether the product is DOA and will offer either a replacement or product repair at its discretion.

All marketplace products carry limited warranty from supplier/distributor for a limited period against manufacturing defects only.

Other than what is provided by Dyson, we hereby expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted (including product information and/or specifications) on the Website. The Dyson warranty covers the repair or replacement (at Dyson's discretion) of your Dyson machine if it is found to be defective due to faulty materials or workmanship within the guarantee period.

If any part is no longer available (e.g. particular colour variations), Dyson will replace it with a functional replacement part.

Your statutory rights are not affected by this guarantee.

Dyson doesn't stop caring about their machines once they're yours. Dyson offer a guarantee on parts and labour as follow:

5-year guarantee on:
• Upright and cylinder vacuums.

2-year guarantee on:
• Cord-free vacuums
• Purifiers
• Hair dryers and hair stylers
• Lights

5. Limitations of Liability

The total liability of P&G For Import Export and Electrical Appliances Trade/brand/manufacturer/distributor on any claim, whether in contract, warranty; tort, product liability; and copyright, trademark, trade secret, patent and other intellectual property rights infringement; or otherwise, arising out of, connected with, or resulting from the performance or non-performance of any agreement resulting here from or from the sale, delivery resale, repair, replacement or use of any product or the furnishing of any service, shall not exceed the price allocable to the product or service which gives rise to the claim.

In no event, whether as a result of product defect/malfunction, breach of contract, warranty; tort; copyright, trademark, trade secret, patent and other intellectual property infringement or otherwise, shall P&G For Import Export and Electrical Appliances Trade/brand/manufacturer/distributor be liable for any special, consequential, incidental, indirect or exemplary damages, including, but not limited to, loss of profit, loss of use of the products, cost of substitute goods.

6. Other Businesses

Third parties other than P&G For Import Export and Electrical Appliances Trade and its affiliates may operate stores, provide services, or sell product lines, advertise their products on the Website through the link provided in the Website. We are not responsible for examining or evaluating, and we do not warrant or endorse the offerings of any of these businesses or individuals, or the content of such third party websites. P&G For Import Export and Electrical Appliances Trade does not assume any responsibility or liability for the actions, products, and content of any of these and any other third-parties. You are requested to carefully review their privacy statements and other conditions of use of their website.

7. What Information Do We Collect and How Do We Use It?

P&G For Import Export and Electrical Appliances Trade believes you have the right to know what information we collect when you visit Dyson.eg. We value our relationship and the data you share with us from time to time. We are totally committed to maintaining this data with the utmost of confidentiality.

For visitors to the Website, our web server, on specific occasions, recognizes and stores your computer's IP address. This is used only as a support feature to ensure our customer's identity. Your computer provides this information automatically each time you log on, unless you have activated blocking technology available in some browsers. We also may combine your IP with other information you provide us like your e-mail address. You provide this information when, for example, send us an e-mail, fill out a registration, answer a survey, complete a fulfillment order or sign up for a site newsletter. In any case, the price listed on the website shall be final.

We intend to use the Information only for the purpose of (1) fulfilling our obligations under any sale and purchase contract and/or any other contract between you and our company, (2) publishing reports on trends in the usage of the Website and fulfilling the purpose of the your interaction with the Website (3) to those of its employees, contractors and affiliates that need to know the information in order to process it on our behalf or to provide services available at the Website and that have agreed not to disclose it to others. (4) Rendering services related to our business such as warranty or after sales services, (5) providing you with our latest product information and other related information from time to time, and/or (6) asking your opinions regarding our products and/or services. If you object to your Information being transferred or used as stated above, please do not use the Website.

8. Privacy Policy & Safeguarding your Data

As Dyson registers users to enable us to provide you with our various products and/or services, we ask you to provide us with your information. Your information and records described above (hereinafter referred to as the "Information") will be stored and maintained in our database only and will be kept in confidence by us. We will safeguard, according to strict standards of security and confidentiality, any Information our customers share with us. We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that Information.

When you register or make a purchase with dyson.ae, we would be using the information to serve you better. Below is a list information we store:
• Name and contact details
• Communications opt-in

P&G For Import Export and Electrical Appliances Trade, on your acceptance, will send regular newsletters via e-mail, with an intention of keeping you updated with the latest progress on your order/delivery/status or marketing promotional offers. If you would like to correct, update or delete the Information stored in our database, or if you would like to stop receiving further marketing materials, emailers, newsletter from us, or if you have any question or comment about our privacy policies, simply unsubscribe or feel free to contact us. If you do not wish to continue to receive marketing from us and/or selected third parties you can click on the link located at the bottom of the email and follow the instructions in order to be removed from all future mailing.

Please be advised that our company is not responsible for collection, disclosure and/or use of your personal information provided by you to any third party's website which is linked to or from our website. Your access to such linked website, and your providing personal information to such linked website, are entirely at your own risk.

9. Reviews, Comments, Communications and Other Content

You may post reviews, comments and other content; send communications; and submit suggestions, ideas, questions or other information, as long as the content is not illegal, abusive, defamatory or infringing of intellectual property rights and does not contain software viruses or any form of spam. P&G For Import Export and Electrical Appliances Trade reserves the right (but not the obligation) to remove, delete or edit any content that in our sole judgement violates these conditions of use and/or terminate your permission to access or use the Website.

If you do post content or submit material, and unless we indicate otherwise, you (a) grant P&G For Import Export and Electrical Appliances Trade and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) grant P&G For Import Export and Electrical Appliances Trade and its affiliates and agents the right to use the name that you submit in connection with such content, if they choose.

10. Contact Details

For product Return / Exchange, please contact: info@pg-appliances.com)

11. Applicable Law and Jurisdiction

By accessing and using the Website, and purchasing online, you agree that your access and use of the Website, online purchasing is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the Arab Republic of Egypt.

Courts of the Arab Republic of Egypt shall have exclusive jurisdiction on all issues arising out of any issue related to copyright, intellectual property right, liability, access, usage and purchase through the Website.

12. Payment

• Payment Processing: Payments on our website are securely processed through a third-party gateway, supporting various payment methods.

• Accepted Payment Methods: We accept payments via credit cards, debit cards, and other electronic options, depending on your location.

• Security: Our payment gateway uses secure encryption to protect your payment information. By completing a purchase, you consent to the processing of your payment data.

• Authorization: You authorize the payment gateway to charge the payment method used during checkout. Additional verification may be required.

• Refunds: Refunds will be processed according to our Refund Policy and issued to the original payment method.

• Changes: We reserve the right to update accepted payment methods at any time.

13. COD (Cash On Delivery)

If you are not comfortable making an online payment on Dyson.eg, you can opt for the Cash on Delivery (COD) payment method instead.

With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. It is strictly a cash-only payment method. Foreign currency cannot be used to make a COD payment. Only Egyptian Pounds (EGP) are accepted

14. Bulk Order / Dealer Order Fulfilment is conditional.

P&G For Import Export and Electrical Appliances Trade retail focuses to service the end consumers, and in such objectives, our priority is to fulfil orders of the end users over dealers and bulk buyers. This means we may choose to cancel or delay any order placed in bulk by the dealer or release part orders as per our stock availability. Even if the bulk order is prepaid using a credit card, this order would be cancelled, and the money would be refunded within 10 - 15 working days. We regret any inconvenience to dealers and bulk buyers, as this is the retail business model. We are happy to service bulk buyers wherever possible.

Any bulk queries can be emailed to info@pg-appliances.com and we will personally address it with a bulk pricing.