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Delivery details
1.Delivery information
When we accept your order, we aim to deliver your product(s) within the timescales outlined below. When buying online, you can request products to be delivered to an address of your choice.
Some offers and promotions may have different delivery timescales, which will be outlined in the terms and conditions for each promotion. If you have any questions regarding your order, email support.eg@dyson.com.
Products will sometimes arrive separately, but you won't incur any additional delivery charges. We'll confirm by email once your order has been dispatched.
We reserve the right not to deliver an order if we believe the address is not secure (e.g. a communal postal address or PO Box) or is in a remote location which is not serviced by our logistics provider. If this impacts your order, we'll notify you as soon as possible.
2.Delivery timescales and charges
All orders are delivered free of charge, unless stated otherwise.
Free next day delivery for orders placed before 6pm from Monday to Friday.
Deliveries are made from Sunday to Thursday, excluding public holidays.
Next Business Day Delivery: Available for Greater Cairo, Delta, Alexandria, and Canal areas.
Two Business Days Delivery: Applies to orders in remote areas outside the above-mentioned locations.
Money back guarantee
Terms & Conditions
Dyson’s money back guarantee applies to products purchased on Dyson’s Egypt website at www.dyson.eg.
At Dyson we want you to be completely satisfied with the products you’ve chosen. If you are not satisfied or change your mind, you may return your product for a full refund strictly within 14 days of receiving your product by contacting our Dyson Concierge team on the below details:
• Phone: 800839766
• Email: support.eg@dyson.com
Our delivery and collection team adheres to all social distancing guidelines. You must return products in their original packaging with all included accessories and additional products (if any). If you damage or misuse products or fail to take proper care of them, we will not be able to accept returns.
